Retail, Food & Drug Retailers, Media, Travel & Leisure

In Consumer Services, brand experience is everything and that creates some unique talent management challenges. Retail organisations today are globally distributed cultures that have to perform across different brands and channels, including online and local retail environments.

People and talent challenges

The goal is to increase customer loyalty through better customer engagement, so how your staff embodies your brand is key.  The traditional seasonal model is gone. Many retailers now introduce new merchandise every few weeks and that puts extra pressure on in-store execution by staff and management. Attrition is highest amongst hourly-paid staff creating huge recruitment and training demands. So, better talent management can significantly reduce operating costs.

To deliver the best customer engagement, your people need to be highly motivated, knowledgeable and able to deliver your brand experience to the customer.

How can Jobpartners help you?

In such a fast moving, complex environment a people management strategy that addresses the challenges in recruitment, development, motivation and retention is essential.  With Jobpartners ActiveSuite solutions, you can connect your overall business strategy with your people management strategies to:

• Continually attract and develop your ongoing talent pool, yet deliver a positive candidate experience to protect consumer loyalty and your brand
• Align performance and compensation strategies to fully engage managers and employees at all levels to be personally accountable for business results
• Foster Gen Y employee loyalty with a corporate social network designed to encourage collaboration, corporate community and internal mobility
• Create a highly cost-efficient, effective and agile employer-of-choice organisation that strengthens your brand

See how Jobpartners has helped organisations such as Carrefour, Redcats, Superdrug and 3 put people back into people management to meet their business goals.