International Service Desk			

		
			
		
					        












Understanding your business to deliver efficient, personalised support
 
It is a normal part of life that questions and issues will arise during your   lifecycle with a vendor, so having access to help when you need it is critical.   But people management strategies are not one-size-fits-all. Which features   you use to support your business or even how you use them across the different   parts of your organisation can vary. 
   
   Jobpartners 24x7 International Service Desk is more than a traditional help   desk. You can be assured that you will have access to an experienced Jobpartners’ employee   that not only has technical and functional knowledge about our solutions, but   will also have knowledge of your organisation. 
 
What does this mean to you?
 
 
Higher quality service in context with your business 
 
       
  • As part of our standard “go live” process, your implementation project     documentation is methodically transitioned to our International Service Desk,     complete with your business objectives, processes, and configuration
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  • A collaborative online service ticketing system is used to foster transparency     and continual dialogue to mitigate any delays, so you can easily view online     the immediate progression of all your tickets
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  • Management reporting of issues are provided to guide your own training     and change management programmes 
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  • Continual service improvements are analysed based on immediate feedback     on each and every service call, as well as through periodic account reviews
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Flexible service models that fit your organisational needs
 
We understand that no two businesses are alike. Whether you need domestic   support in a single time zone or multilingual support across multiple time   zones, we have a support model that can fit your needs including:
 
       
  • Support up to 24 hours/7 days per week
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  • Personalised, dedicated telephone lines and email support
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  • Multilingual support in English, Dutch, French and German
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“Above and Beyond” Service
           There are multilingual analysts and multilingual analysts. There is               nothing worse than calling a service desk and trying to speak to               someone who is struggling with the language. We ensure that the               languages supported in our international service desk are with               people with native fluency. 
     
    
 
We understand that your organisation may need to do more with less people. So focusing your staff on the right things is key. We also offer additional value-add services that can help you optimise your internal resources by managing global business processes beyond help desk support.