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Professional Services
The Professional Services Team at Jobpartners prides itself on customer delivery. The team has proven experience in delivering complex solutions in rapid time-frames. Our objectives are centred on helping our customers understand, implement and benefit from our solutions. Jobpartners delivers professional services for the entire implementation process from discovery, through specification and customisation to implementation, training and support.
Running successful projects
The key to a successful project lies in detailed planning and good communication. Each customer project is assigned a project manager who co-ordinates all activity and is the primary point of contact. Our delivery is planned and managed according to a strict project methodology. We rely on close contact with customers at all stages of the project to ensure milestones are met and the objectives achieve on time, on budget - every time.
Understand customer needs
Making technology work in complex organisation environments is always a challenging task. At the start of every customer project, Professional services carry out a comprehensive definition of the customer's functional and resource requirements. We then worked through this plan with the customer to make sure the end result is exactly what is required. By gathering a complete up front understanding of the project, key issues can be identified and milestones set. Our discovery and specification processes are designed to ensure final delivery on target.
The right combination of people and experience for each project
The team's main strength is in the quality of its people who deliver our services. Their experience of working on complex, multinational projects means we have a broad in-house knowledge of the challenges and the confidence to commit to rapid delivery of each new project.
Training
With experience of training users in 40 different countries worldwide, the Professional Services Team knows how to structure and deliver efficient and rapid solution training. Programmes are tailored to specific customer needs, ranging from individual administrator instruction, user groups to train-the-trainer sessions. Training can be delivered on-site or remotely.
Support
Jobpartners offers a range of support options that can be customised to provide the requirements of each customer. Support available ranges from direct user support, through problem detection to enhancement requests. Joppartners' online support and ticketing system allows direct access to a structured support process.
